Remote Senior ITSM Platform Lead - Freshservice

Ferguson Enterprises, Inc. is seeking a Senior ITSM Application Administrator to lead the Freshservice and Device42 platform, driving architecture, governance, and optimization for IT service management.

The role emphasizes automation, integrations, and cross-team collaboration across Atlassian tools. The candidate will design complex workflows, implement APIs, and develop reporting to monitor service performance, while guiding upgrades and lifecycle management in a remote work setting across