Remote IT Service Desk Agent - TSA-Clearance Eligible

GovCIO is seeking a remote Service Desk specialist in the United States for a TSA Focus contract. This role acts as the first contact for IT service management, handling incidents via phone, chat and email, and providing basic troubleshooting guided by KBAs. A DHS/TSA clearance is required at some level.

The position emphasizes strong end-user communication, ticket lifecycle management, and escalation to higher tiers for complex issues, with a fully remote work arrangement.