Remote Quality Assurance Analyst - Loan Servicing Calls

Carrington Mortgage Holdings is seeking a Quality Control Communications Analyst to monitor live and recorded customer interactions from home. The role ensures compliance with quality and regulatory guidelines and reports trends to management.

A high school diploma and 2+ years in loan servicing call monitoring or QA are required, with bilingual ability considered a plus. The position offers remote work and engages in design and calibration of monitoring guidelines, with opportunities for