Director, AI Strategy & Contact Center Automation

Shift4 is expanding its Support organization and seeking a Director to lead the AI strategy for contact center automation. This onsite role will shape what should be automated or self-served, collaborating with Technology, Product, and each Support line to drive measurable contact reductions.

The role emphasizes ROI-driven decision making, cross-functional execution, and presenting outcomes to executives. Location options include Center Valley, PA or Las Vegas, NV.