Founding Solutions Engineer

Lance (YC W26) builds AI agents that run hotel operations—answering calls, closing bookings, and handling workflows. We’re live in 50+ hotels across Marriott, Hilton, and Hyatt properties.

The Role

As a Founding Forward Deployed Engineer, you make Lance work in the real world.

You’ll deploy systems on-site, debug live issues, and ship product improvements based on what actually breaks. You own everything from scoping to go-live to reliability. This is not a support role.

What You’ll Do

• Launch systems at hotels across the U.S.
• Configure and tune AI agents in production
• Debug real-world failures under pressure
• Ship fixes and improvements fast

What We’re Looking For

• Strong engineer who ships
• Comfortable in messy, real-world systems
• Can work directly with customers
• Willing to travel frequently
• Thrives in ambiguity

Why This Role

Deploy on Monday. Handle real customer calls by the end of the week. You’ll own revenue-driving systems, shape the product, and see your work live in production.