IT Service Delivery Manager
Job Description
We are seeking a strategic, and relationship-focused IT Service Delivery Manager to lead strategic technology services and operations for a client in Richmond, VA. This role builds executive and vendor relationships, develops technology roadmaps, conducts business reviews, and drives proactive planning that improves efficiency, security, and long-term business outcomes.
Key Responsibilities
- Conduct strategic business reviews with client leadership.
- Develop and manage technology roadmaps aligned with business goals.
- Identify technology and security risks and recommend solutions.
- Serve as a trusted advisor to executive stakeholders.
- Collaborate with internal teams on solution design, projects, and client strategy.
- Support client onboarding and ongoing technology planning.
- Drive client satisfaction, retention, and growth opportunities.
Requirements
- Bachelor’s degree in Information Technology or a related field preferred.
- 5+ years of experience working directly with stakeholders or clients on IT-related initiatives.
- Strong understanding of Microsoft Azure, Microsoft 365, Windows Server environments, virtualization, networking, and cybersecurity technologies.
- Experience developing strategic technology plans, roadmaps, and business recommendations.
- Ability to communicate effectively with both technical and executive audiences.
- Strong consultative, relationship-building, presentation, and problem-solving skills.
- Experience identifying, managing, and supporting technology solution opportunities within existing client accounts.
- Ability to balance business objectives, security requirements, technical best practices, and budget considerations.
About Us:
Endurance IT Services provides Managed IT Services, Cybersecurity Solutions, and IT Consulting to help businesses stay secure and productive. We also offer IT Staffing for Direct-Hire, Contract-to-Hire, and Contract roles, plus internal full-time positions.
Some opportunities may not be exclusive and can change as we work with clients but our goal is always to help candidates find the right job.