Remote SaaS Technical Support Specialist

Foundant is seeking a Technical Community Support professional to join the Essentials Support team. The role focuses on timely, technical customer support for mission-driven clients using SmartSimple software, with emphasis on troubleshooting, documentation, and proactive communication.

You'll work in a remote-first environment with global teams, handling tickets, upgrades, and client training while driving customer satisfaction and platform adoption. Travel is limited but may occur up to 10%.