Level 1 Application Support

Seeking a detail-oriented and motivated individual, the full-time Level 1 Application Support will field technical support requests from clients via multiple channels, review documentation and workflows, and manage IT alerts in a fully remote, one-year contract position. Key responsibilities: Field incoming technical support requests from clients via telephone, email, and web, resolving issues promptly Review documents and workflows for support with customers and vendors while updating and maintaining a structured knowledge base Coordinate monitoring and tracking of issues and resolutions using the centralized ITSM support tool Required qualifications: 1 to 3+ years of experience in a technical support environment Post-secondary degree in Computer Science or a related field Strong troubleshooting skills across application infrastructure and integration layers Familiarity with ITIL-aligned incident, problem, and change management practices Experience working with ITSM tools such as TOPdesk or ServiceNow