Genesys Developer

Roles and Responsibilities

• Design, develop, and maintain IVR applications and call routing solutions using Genesys Architect.
• Lead and support contact center migrations to Genesys Cloud CX, including configuration, enablement, and post-migration support.
• Implement and support AI-driven customer engagement solutions, including virtual agents and chatbots.
• Integrate Genesys Cloud CX with enterprise applications and CRM systems.
• Collaborate with business stakeholders, internal teams, OEMs, and vendors to deliver contact center solutions.
• Work across Genesys platforms including Pure Engage, PureCloud, and Genesys Cloud CX.
• Support WFM, Dialer, Recording, and Omnichannel solutions to deliver end-to-end contact center capabilities.
• Ensure solutions align with best practices, security standards, and performance requirements.

Required Skills & Experience

• 4+ years of hands-on experience in Contact Center technologies with strong expertise in Genesys Cloud CX and IVR development using Genesys Architect.
• Experience in IVR design, call flow development, secure flows, and AI/bot integrations.
• Strong knowledge of Genesys Cloud CX components including IVR, Call Routing, CTI, Agent Desktop, AI & Bots, Dialers, Live Chat, Workforce Management (WFM), and Omnichannel solutions.
• Experience with Genesys AI services such as IVA and Agentic AI.
• Hands-on experience in migrating legacy/on-premise contact centers to Genesys Cloud CX.
• Strong experience with Genesys APIs and integrations with third-party applications and CRM platforms such as Salesforce.
• Good understanding of RESTful and SOAP APIs, JSON, and XML.
• Experience in Genesys Cloud configuration, customization, enablement, administration, and support.
• Experience developing conversational AI solutions using Genesys Dialog Engine, Google Dialogflow, and Amazon Lex.
• Strong analytical, problem-solving, organizational, and communication skills.