Please note: resume is required for this position.
Pay Rate: $21.00 an hour
ESSENTIAL DUTIES AND RESPONSIBILITIES
Answer guest inquiries regarding marketed offers and communications applying discretion while adhering to property goals and policies when determining appropriate corrective action
Maintain integrity and accuracy of various databases in order to increase efficiency and success of guest contact
Manage treatment and affective administration of returned mail
Prepare ongoing analysis reports focusing on the system or program integrity
Manage a series of guest correspondence initiatives
Provide support for market analysis initiatives
Work in Island Passport, Hotel and/or Call Center as scheduled (must meet or exceed expectations for each position while in the role)
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Required Knowledge and Certification:
High School Diploma/GED or equivalent experience
2-year degree in Business Administration or related field and 4-year previous Marketing or Promotions experience; or a combination of equivalent experience and/or education
Preferred Knowledge and Certification:
1-year experience with media placement, market research or direct mail marketing
Knowledge of continuity programs within casino operations
Experience with database systems or other gaming-related computer systems
Required Skills:
Accurate and detail-oriented
Highly organized and ability to adapt quickly to changing priorities
Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
Excellent written, verbal and interpersonal communication skills
Strong analytical and problem solving skills
Required Abilities:
Ability to work fast and efficiently
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to independently complete multiple tasks in a professional manner
Ability to serve both internal and external customers
Ability to manage direct mail expenses
Ability to manage projects in a timely and efficient manner
Ability to speak in a clear, concise and pleasant voice
PHYSICAL DEMANDS
Must be able to walk and / or stand and sit for long periods throughout the day
Must have a good sense of balance, and be able to bend and kneel
Must be able to push, pull and grasp objects occasionally
Must have the ability to independently lift up to 5 pounds infrequently
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination
WORKING ENVIRONMENT
Work is performed primarily in administration building but may include going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Extensive computer use
Occasionally must deal with angry or hostile individuals