SUMMARY: To provide support during promotions and entertainment functions. Responsible for a high level of guest service as described in your departments guest service standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Assist at on and off property events
Set up and tear down promotional events and drawings
Greet and guide guests and provide event, promotion, entertainment and amenity information
Explain promotions, register guests for drawings and hand out promotional items
Ensure event rules and regulations are followed
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
1-year hospitality or guest service
Preferred:
High School Diploma/GED or equivalent experience
Skills
Required:
Accurate and detail-oriented
Highly organized and an ability to adapt quickly to changing priorities
Excellent verbal and interpersonal communication skills
Abilities
Required:
Ability to work fast and efficiently
Ability to interact with guests, coworkers and management in an upbeat, professional and courteous manner
Ability to speak in a clear, concise and pleasant voice
Ability to follow established dress code policies and practice good personal hygiene
Ability to enthusiastically and professionally sell and / or up-sell Treasure Island and its amenities
REQUIRED TRAINING
Treasure Island guest service training
TIPS training and certification
Any position-related training as determined by department manager
PHYSICAL DEMANDS
Must be able to walk and / or stand for long periods of up to 8 hours
Must have a good sense of balance, and be able to bend, kneel, reach and twist routinely
Must be able to push, pull and grasp objects routinely
Must have the ability to independently lift 25+ pounds occasionally
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination
WORKING ENVIRONMENT
Work is performed on the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke
Must be able to work in cramped, tight quarters
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Occasionally overtime may be required
Occasionally must deal with angry or hostile individuals